Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzs-imos.click, place orders, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Imos Pizza is a food service business operating through the website pizzs-imos.click. We offer online ordering, menu browsing, promotional communications, and related customer services.

For any privacy-related questions, concerns, or requests, you may contact us at the email address listed above.

2. Information We Collect

We collect several types of information in connection with the services we provide. This information may be collected directly from you, automatically through your use of our website, or from third-party sources.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact us for support, you may provide us with the following categories of personal information:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and mailing address.
• Account Credentials: Password and security questions if you register for an account on our platform.
• Order Information: Details about the food items you order, special instructions, order history, and preferences.
• Payment Information: Credit or debit card numbers, billing address, and other payment-related data. Note that payment card data is processed by our secure third-party payment processors, and we do not store full card numbers on our servers.
• Communication Data: Any messages, feedback, reviews, or other communications you send to us via email, contact forms, or customer service channels.
• Promotional Preferences: Your preferences regarding receiving marketing communications and promotional offers from us.

2.2 Information Collected Automatically

When you access and use our website, we automatically collect certain technical and usage data through cookies, web beacons, pixel tags, and similar tracking technologies. This data includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Log Data: IP address, date and time of access, pages viewed, time spent on pages, referring URL, and exit pages.
• Usage Data: Clickstream data, search queries on our website, menu items viewed, cart activity, and other interactions with our website features.
• Location Data: Approximate geographic location inferred from your IP address. If you grant explicit permission, we may also collect precise location data to facilitate delivery services.
• Cookie Data: Information stored in cookies and similar tracking technologies placed on your browser or device. Please refer to Section 8 of this policy for more details on our cookie practices.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or interact with our services through social media (such as Facebook or Google), we may receive certain profile information from those platforms as permitted by your settings on those platforms.
• Payment Processors: Our payment service providers may share transaction status information with us to confirm successful payments or identify fraud.
• Analytics Providers: Third-party analytics services that provide us with aggregated or anonymized data about how users interact with our website.
• Marketing Partners: We may receive information from advertising partners to help us better target marketing communications to users who may be interested in our services.
• Delivery Partners: If we use third-party delivery services, those partners may share delivery status updates and related information with us.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are described below. We process your information only when we have a valid legal basis for doing so, which may include your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your account on our platform.
• To send you order confirmations, receipts, and delivery notifications.
• To respond to your inquiries, customer service requests, and feedback.
• To process payments and prevent fraudulent transactions.
• To provide you with technical support and troubleshoot issues.

3.2 Marketing and Communications

• To send you promotional emails, special offers, coupons, loyalty program updates, and newsletters, subject to your consent where required by law.
• To personalize your experience on our website, including displaying relevant menu items, promotions, and recommendations based on your order history and preferences.
• To conduct surveys, contests, or other promotional activities.
• To serve you relevant advertisements on our website and on third-party platforms, using targeting and retargeting technologies.

3.3 Analytics and Website Improvement

• To monitor and analyze usage patterns, website traffic, and performance metrics to improve our website and services.
• To conduct research and development to enhance our menu offerings, user interface, and overall customer experience.
• To understand how our marketing campaigns perform and to measure their effectiveness.
• To generate aggregated, anonymized statistical data for internal reporting purposes.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To respond to lawful requests from public authorities, including law enforcement and regulatory bodies.
• To protect the rights, property, and safety of Imos Pizza, our customers, and the public.
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• To enforce our Terms of Service and other agreements.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. They include:

• Payment Processors: Secure payment gateway providers who process credit card and electronic payment transactions.
• Delivery Services: Third-party delivery partners who fulfill your food delivery orders.
• Cloud Hosting Providers: Companies that provide server infrastructure and data storage for our website and applications.
• Analytics Providers: Services such as Google Analytics that help us understand website usage.
• Email Marketing Platforms: Services that help us manage and send promotional communications to our subscribers.
• Customer Support Tools: Platforms that facilitate our communication with customers for support and service purposes.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other government request.
• Protect and defend our legal rights and property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our users or the public.

4.3 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transaction occurs and your information is subject to a different privacy policy as a result.

4.4 Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This information does not constitute personal information under applicable law.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees and service providers who have a legitimate need to access it for business purposes.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Regular Security Assessments: We periodically review our information collection, storage, and processing practices to guard against unauthorized access.
• Employee Training: Our staff who handle personal information receive appropriate training on data privacy and security practices.
• Firewalls and Intrusion Detection: We employ firewalls and monitoring systems to detect and prevent unauthorized access to our systems.

5.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable law. We maintain an incident response plan to address security incidents promptly and effectively.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

When personal information is no longer required, we securely delete or anonymize it. If immediate deletion is not possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is feasible.

7. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or individuals under the age of 18.

If you are under 18 years of age, please do not use our website or provide us with any personal information. If we become aware that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action, including deleting the information if confirmed.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functions such as page navigation, access to secure areas, and processing your orders. Without these cookies, our website cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages they visit most often and any error messages received. This data helps us improve how our website works. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember your choices (such as your saved delivery address or language preference) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use specific features.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

For a more detailed explanation of how we use cookies and how to manage your preferences, please refer to our Cookie Policy, which is available on our website at pizzs-imos.click.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor these rights and provide mechanisms for you to exercise them as described below.

9.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as data required for legal compliance or to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect about you, how it is used, and to whom it is disclosed. You may request this information for the 12-month period preceding your request.
• Right to Delete: Subject to certain exceptions, you have the right to request deletion of personal information we have collected from you.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, financial data, or health information) to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at: [email protected]

We will respond to your request within 45 days of receipt. If we require more time, we will notify you within the initial 45-day period and explain the reason for the extension. We may need to verify your identity before processing your request to ensure we are disclosing information to the right person. We may request additional information from you for this purpose.

You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent's authorization and may verify your identity directly with you.

10. International Data Transfers

Imos Pizza is based in the United States and our website and services are primarily intended for users located in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

The data protection laws in these countries may differ from those in your country of residence. However, we take steps to ensure that your personal information receives an adequate level of protection wherever it is processed, including through the use of appropriate contractual arrangements and data processing agreements with our service providers.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries where we or our service providers operate, subject to the protections described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, our website may include third-party plugins, widgets, and social media features (such as "Share" or "Like" buttons). These features may collect your IP address and other information about your interaction with our website. Such features are governed by the privacy policies of the respective third-party companies that provide them.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

13. Marketing Communications

We may use your personal information to send you marketing communications, including promotional emails, special offers, discount codes, and updates about our menu and services. You will only receive these communications if you have opted in to receive them or if we have a legitimate interest in doing so under applicable law.

You have the right to opt out of receiving marketing communications at any time. To do so, you can:

• Click the "unsubscribe" or "opt-out" link at the bottom of any marketing email we send you.
• Contact us directly at [email protected] with your request to be removed from our marketing lists.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, receipts, and account notifications.

14. Filing a Complaint

If you believe that we have not handled your personal information in accordance with applicable law or this Privacy Policy, you have the right to file a complaint with the relevant data protection authority.

14.1 Complaints in the United States

In the United States, consumer privacy complaints may be directed to:

• Federal Trade Commission (FTC):
  The FTC enforces federal consumer protection laws, including those related to unfair or deceptive practices involving personal information.
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Attorney General (for California Residents):
  California residents may file complaints with the California Office of the Attorney General regarding CCPA/CPRA violations.
  Website: oag.ca.gov/privacy
• California Privacy Protection Agency (CPPA):
  The CPPA is responsible for enforcing the CPRA and may receive complaints from California residents.
  Website: cppa.ca.gov

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly so that we have an opportunity to address your concerns. Please reach out to us at [email protected].

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the ways in which we process personal information. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post the revised policy on our website at pizzs-imos.click.
• Where required by law, notify you of material changes via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services following any changes to this policy will constitute your acknowledgment of the changes and your agreement to be bound by the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We will do our best to respond to your inquiry in a timely manner.

This Privacy Policy was last reviewed and updated on April 20, 2026. It is effective as of the same date and supersedes all previous versions of our Privacy Policy.