Terms of Service

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Imos Pizza ("Company," "we," "us," or "our"), the operator of the website pizzs-imos.click. By visiting, browsing, or using this Site, or by placing any food order through any channel we offer — including online, by phone, or in person — you expressly agree to be bound by these Terms.

These Terms apply to all visitors, customers, and others who access or use our services. Your continued use of the Site following any modifications to these Terms constitutes your acceptance of the revised Terms. We reserve the right to update, change, or replace any part of these Terms at our sole discretion.

If you are using our services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, in which case "you" refers to both the individual user and that organization.

Users must be at least 18 years of age to place orders or register an account with us. By using this Site, you represent that you are at least 18 years old. We do not knowingly collect information from individuals under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Imos Pizza operates as a food service business offering the sale, preparation, and delivery or pickup of pizza, food items, beverages, and related products ("Services"). Our Services include, but are not limited to:

• Online ordering through our website at pizzs-imos.click
• Phone-based ordering and customer service
• In-store or counter pickup of food orders
• Delivery of food orders to specified addresses within our service area
• Promotional offers, loyalty programs, and special deals (subject to availability and separate terms)
• Display of our menu, pricing, and nutritional information
• Customer account creation and order management

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our Services at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of our Services.

Our Services are offered within the United States and are subject to applicable federal and state laws and regulations governing food safety, consumer protection, and e-commerce.

2.1 Menu and Product Availability

All food items displayed on our Site are subject to availability. We reserve the right to limit quantities, discontinue items, or substitute ingredients at any time. Prices listed on the Site are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices and notify you accordingly.

2.2 Delivery Services

Delivery availability, timing, and service areas may vary based on location, staffing, and operational considerations. Estimated delivery times are approximate and not guaranteed. We are not responsible for delays caused by traffic, weather, or other circumstances beyond our reasonable control.

3. User Obligations and Prohibited Activities

By using our Site and Services, you agree to use them only for lawful purposes and in accordance with these Terms. You represent and warrant that all information you provide to us is accurate, complete, and current.

3.1 User Obligations

You agree to:

• Provide accurate, truthful, and complete information when creating an account, placing an order, or contacting us
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be present at the designated delivery address at the time of delivery
• Pay all applicable fees, charges, and taxes associated with your orders
• Comply with all applicable local, state, and federal laws and regulations
• Treat our staff, delivery personnel, and representatives with respect and courtesy

3.2 Prohibited Activities

You expressly agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation
• Engage in fraudulent activity, including placing orders with no intent to pay or accept delivery
• Use false or misleading information when placing orders or creating accounts
• Impersonate any person or entity or falsely claim an affiliation with any person or entity
• Attempt to gain unauthorized access to our systems, servers, databases, or networks
• Upload, transmit, or distribute any viruses, malware, or other harmful code
• Use any automated tools, bots, scrapers, or crawlers to access, collect, or copy data from the Site without our written permission
• Interfere with or disrupt the integrity or performance of the Site or related systems
• Harass, abuse, threaten, or intimidate our staff, representatives, or other users
• Resell, redistribute, or commercially exploit our Services without express written authorization
• Post or transmit any content that is defamatory, obscene, offensive, or otherwise objectionable
• Circumvent, disable, or otherwise interfere with security-related features of the Site
• Use the Site to send unsolicited communications (spam) or collect personal information about others without their consent

Violation of any of these prohibitions may result in immediate termination of your access to the Site and Services, cancellation of any pending orders, and may expose you to civil or criminal liability under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and relevant state statutes.

4. Intellectual Property Rights

The Site and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, icons, audio clips, digital downloads, data compilations, software, and the overall design and arrangement thereof — are the exclusive property of Imos Pizza or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

4.1 Trademarks

The name "Imos Pizza," our logos, taglines, and all related product and service names, designs, and slogans are trademarks or service marks of Imos Pizza. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on the Site are the trademarks of their respective owners.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site and Services solely for your personal, non-commercial use in accordance with these Terms. This license does not include the right to:

• Modify or create derivative works based on the Site or its content
• Reproduce, duplicate, copy, sell, or exploit any portion of the Site for commercial purposes
• Remove any copyright, trademark, or other proprietary notices from any portion of the Site
• Frame or mirror any content on the Site without our express written consent

4.3 User-Submitted Content

If you submit reviews, comments, photos, feedback, or other content ("User Content") to us via our Site, email, or social media platforms, you grant Imos Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media. You represent that you own or otherwise have the right to submit such User Content and that it does not infringe on any third-party rights.

5. Payment Terms

When you place an order through our Site or other channels, you agree to pay all applicable charges, including the cost of the food items, applicable taxes, delivery fees, and any service charges. All prices are listed in United States Dollars (USD).

5.1 Accepted Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as specified at checkout. All online transactions are processed through secure, encrypted payment processors in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

5.2 Authorization

By providing payment information, you represent and warrant that (i) you are authorized to use the payment method provided; (ii) the payment information you provide is accurate and complete; and (iii) you authorize us to charge the applicable fees to your payment method.

5.3 Pricing Errors

In the event that a product or service is listed at an incorrect price due to a typographical error or system error, we reserve the right to refuse or cancel any orders placed at the incorrect price. If your payment method has already been charged, we will issue a prompt refund to your original payment method.

5.4 Taxes

All applicable sales taxes, use taxes, or other taxes required by federal, state, or local law will be added to your order total at checkout. Tax rates may vary based on your location and the items ordered.

5.5 Cancellations and Refunds

Due to the perishable nature of food products, cancellation of orders may not be possible once food preparation has begun. Please contact us immediately at [email protected] if you need to cancel an order. Refund eligibility will be determined on a case-by-case basis in accordance with applicable consumer protection laws, including the FTC Act and applicable state statutes. We are committed to customer satisfaction and will work with you to resolve any issues in good faith.

6. Disclaimer of Warranties

YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT, INFORMATION, PRODUCTS, OR SERVICES AVAILABLE THROUGH THE SITE
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED

We do not warrant that the Site will meet your specific requirements or that the results obtained from using the Site will be accurate or reliable. No advice or information, whether oral or written, obtained by you from us or through the Site shall create any warranty not expressly stated in these Terms.

6.1 Food Allergen Disclaimer

We make reasonable efforts to provide accurate ingredient and allergen information. However, our food products are prepared in facilities that may handle common allergens including peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any item is completely free from allergens. Customers with severe food allergies should contact us directly before placing an order. We are not liable for any allergic reactions or adverse health effects resulting from consumption of our food products.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR SITE
• ANY ERRORS OR OMISSIONS IN ANY CONTENT ON THE SITE

EVEN IF IMOS PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the Site or Services
• Your User Content submitted to or through our Site
• Your violation of any applicable law, rule, or regulation
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights
• Any false or misleading information you provide to us
• Any dispute between you and another user or third party

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to them or your use of the Site or Services shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Imos Pizza operates, without regard to conflict of law principles.

Federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), apply to our business practices and consumer interactions. To the extent you are a resident of California, additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may apply to your personal information.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction within the United States, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action.

10. Dispute Resolution

We encourage you to contact us first to resolve any dispute informally. Most concerns can be resolved quickly and efficiently by contacting our customer service team at [email protected].

10.1 Informal Resolution

Prior to initiating any formal dispute resolution proceeding, you agree to provide us with written notice of the dispute, including a description of the nature and basis of the claim and the relief sought. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If we cannot reach a resolution within that period, either party may proceed to formal dispute resolution.

10.2 Binding Arbitration

Except for claims that may be brought in small claims court and injunctive relief to protect intellectual property rights, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any individual relief that a court could award, except that the arbitrator may not award declaratory or injunctive relief benefiting anyone other than the individual parties to the arbitration.

10.3 Class Action Waiver

10.4 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or your use of the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. Failure to file within this period shall result in the permanent barring of such claim.

11. Term and Termination

These Terms shall remain in full force and effect while you use the Site or maintain an account with us. We may, in our sole discretion, suspend or terminate your access to our Site and Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

Upon termination:

• Your right to use the Site and Services will immediately cease
• Any pending orders may be cancelled at our discretion
• You remain responsible for all charges incurred prior to termination
• All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability

You may also terminate your account at any time by contacting us at [email protected] and requesting account deletion, subject to the completion of any pending transactions.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Imos Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any third-party providers or their websites.

You acknowledge and agree that Imos Pizza shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services available through any such websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

13. Privacy Policy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our Services. By using our Site and Services, you consent to the practices described in our Privacy Policy. We comply with applicable privacy laws, including the FTC Act and, where applicable, the California Consumer Privacy Act (CCPA/CPRA).

14. Electronic Communications

By using our Site, creating an account, or placing an order, you consent to receive electronic communications from us, including emails regarding your order status, account activity, and promotional offers (where you have opted in). You agree that any notices, agreements, disclosures, or other communications we send electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional and service-related messages related to your orders and account.

15. Food Safety and Compliance

Imos Pizza is committed to maintaining the highest standards of food safety and quality. Our operations comply with applicable federal food safety regulations, including those established by the U.S. Food and Drug Administration (FDA) under the Food Safety Modernization Act (FSMA), as well as applicable state and local health department regulations.

Nutritional and allergen information provided on our Site is offered for informational purposes only and may not reflect all possible ingredient variations or preparation methods. For specific dietary needs or health concerns, please consult with a qualified healthcare professional before consuming our products.

16. Force Majeure

Imos Pizza shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, power outages, internet service disruptions, government regulations, or other events constituting force majeure. In such events, our obligations under these Terms shall be suspended for the duration of the force majeure event.

17. Changes to Terms of Service

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. It is your responsibility to review these Terms periodically for any updates. If you do not agree to the modified Terms, you must stop using our Site and Services immediately.

18. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be eliminated from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or guidelines expressly incorporated herein by reference, constitute the entire agreement between you and Imos Pizza with respect to your use of the Site and Services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, regarding the subject matter hereof.

No waiver by Imos Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Imos Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between you and Imos Pizza. You do not have authority to bind us in any respect, and you agree not to hold yourself out as an agent, employee, representative, or partner of Imos Pizza.

21. Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder, without our prior written consent. Imos Pizza may freely assign or transfer these Terms and our rights and obligations hereunder without restriction. Any attempted assignment in violation of this section shall be null and void. These Terms will be binding on and inure to the benefit of the parties, their successors, and permitted assigns.

22. Accessibility

Imos Pizza is committed to making our Site accessible to all individuals, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) to the extent reasonably practicable. If you experience difficulty accessing any portion of our Site, please contact us at [email protected] so that we may assist you and work to improve accessibility.

23. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, your rights, or our Services, please do not hesitate to contact us using the information below. We are committed to addressing your concerns promptly and professionally.